Two Real Examples
One's a small, contained fix. The other traces a much wider question end to end. Pick whichever sounds like your problem.
A Quicker Quote
One small change to how a quote request is handled — and how much further the same idea could go.
See this exampleThe Full Waterfall
One operational question, traced from source to answer — seasonal spikes, resourcing, and what pulling different levers could buy back.
See this exampleA Quicker Quote
Not every fix needs the full picture. Sometimes it's one small automation fix — here's how far you could take it.
A quote request arrives by email.
Someone reads it, works out the details, and types them into a spreadsheet by hand — then checks it against the email to catch any mistakes. If that person's off, the requests just wait.
Replace the email with a form.
A short form on the website asks for exactly what's needed. Submitting it writes the details straight into the spreadsheet — nothing typed twice, nothing to check for typos.
That's 7 minutes of typing and checking removed from every request, with 100% accuracy.
That's a good saving, but the request still waits for someone to work out the price and send it back — same as before.
This small improvement also opens up more possibilities downstream.
Let the whole quote build itself.
The same row feeds a second sheet that already holds the pricing. The result fills a quote template automatically, turns into a PDF, and goes out by email — without anyone needing to be free to do it.
Before
After
Time until the customer has their quote
Up to 2–3 days when things are busyMinutes
Start small. Prove it works. Then decide how far to take it.
Have a process shaped like this one?
Tell us what's slow or manual today, and we'll tell you honestly which shape of change would actually fix it.
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